{"id":5747,"date":"2022-08-12T17:51:49","date_gmt":"2022-08-12T17:51:49","guid":{"rendered":"https:\/\/site.prks.com.br\/?p=5747"},"modified":"2025-01-30T17:53:10","modified_gmt":"2025-01-30T17:53:10","slug":"meu-cliente-nao-recebeu-notificacao-o-que-pode-estar-acontecendo","status":"publish","type":"post","link":"https:\/\/site.prks.com.br\/en\/meu-cliente-nao-recebeu-notificacao-o-que-pode-estar-acontecendo\/","title":{"rendered":"My client didn't get a notification. What's going on?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5747\" class=\"elementor elementor-5747\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b92b898 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b92b898\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11c35ce1\" data-id=\"11c35ce1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a59afe9 elementor-widget elementor-widget-text-editor\" data-id=\"2a59afe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Primeiramente deve-se verificar no cadastro do cliente se ele autorizou o recebimento de mensagens do sistema. Caso o servi\u00e7o esteja autorizado, entre em contato com nosso suporte e informe o nome e telefone do cliente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77f17b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77f17b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d1011b2\" data-id=\"d1011b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0650bd4 elementor-widget elementor-widget-text-editor\" data-id=\"0650bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>Para verificar se ele autorizou:<\/strong><\/p><strong>\n<\/strong><p><strong>1<\/strong>. Clique no &#8220;Menu Principal&#8221;, depois clique em &#8220;Clientes&#8221;.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ec5261d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec5261d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dae5f7d\" data-id=\"dae5f7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18db345 elementor-widget elementor-widget-image\" data-id=\"18db345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2023\/01\/1-Menu-Principal.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"1- Menu Principal\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0NSwidXJsIjoiaHR0cHM6XC9cL3NpdGUucHJrcy5jb20uYnJcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjNcLzAxXC8xLU1lbnUtUHJpbmNpcGFsLnBuZyJ9\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"473\" height=\"1024\" src=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2023\/01\/1-Menu-Principal-473x1024.png\" class=\"attachment-large size-large wp-image-8145\" alt=\"\" srcset=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2023\/01\/1-Menu-Principal-473x1024.png 473w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2023\/01\/1-Menu-Principal-139x300.png 139w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2023\/01\/1-Menu-Principal-768x1661.png 768w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2023\/01\/1-Menu-Principal-710x1536.png 710w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2023\/01\/1-Menu-Principal.png 878w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-464b070\" data-id=\"464b070\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-677d33d elementor-widget elementor-widget-image\" data-id=\"677d33d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/clientes.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"clientes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODY0NywidXJsIjoiaHR0cHM6XC9cL3NpdGUucHJrcy5jb20uYnJcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjJcLzA4XC9jbGllbnRlcy5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"473\" height=\"1024\" src=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/clientes-473x1024.png\" class=\"attachment-large size-large wp-image-8647\" alt=\"\" srcset=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/clientes-473x1024.png 473w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/clientes-139x300.png 139w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/clientes-768x1661.png 768w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/clientes-710x1536.png 710w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/clientes.png 878w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4a2559 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4a2559\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a9cb4b\" data-id=\"7a9cb4b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9523123 elementor-widget elementor-widget-text-editor\" data-id=\"9523123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. Pesquise pelo nome ou celular do cliente que deseja e clique sobre o seu nome. Em seguida role a p\u00e1gina at\u00e9 o final e voc\u00ea poder\u00e1 verificar se o cliente autorizou o recebimento das notifica\u00e7\u00f5es do sistema.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf41e9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf41e9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a3bbb1\" data-id=\"4a3bbb1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cd774f elementor-widget elementor-widget-image\" data-id=\"8cd774f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/11\/selecione-o-cliente.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"selecione o cliente\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODIxMCwidXJsIjoiaHR0cHM6XC9cL3NpdGUucHJrcy5jb20uYnJcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjJcLzExXC9zZWxlY2lvbmUtby1jbGllbnRlLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"473\" height=\"1024\" src=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/11\/selecione-o-cliente-473x1024.png\" class=\"attachment-large size-large wp-image-8210\" alt=\"\" srcset=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/11\/selecione-o-cliente-473x1024.png 473w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/11\/selecione-o-cliente-139x300.png 139w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/11\/selecione-o-cliente-768x1661.png 768w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/11\/selecione-o-cliente-710x1536.png 710w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/11\/selecione-o-cliente.png 878w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5463352\" data-id=\"5463352\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db2de80 elementor-widget elementor-widget-image\" data-id=\"db2de80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/cliente-opcoes.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"cliente-op\u00e7\u00f5es\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODc0OSwidXJsIjoiaHR0cHM6XC9cL3NpdGUucHJrcy5jb20uYnJcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjJcLzA4XC9jbGllbnRlLW9wY29lcy5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"1024\" src=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/cliente-opcoes-473x1024.png\" class=\"attachment-large size-large wp-image-8749\" alt=\"\" srcset=\"https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/cliente-opcoes-473x1024.png 473w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/cliente-opcoes-139x300.png 139w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/cliente-opcoes-768x1661.png 768w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/cliente-opcoes-710x1536.png 710w, https:\/\/site.prks.com.br\/wp-content\/uploads\/2022\/08\/cliente-opcoes.png 878w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2748cf2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2748cf2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fc80cd\" data-id=\"1fc80cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5010a0d elementor-widget elementor-widget-text-editor\" data-id=\"5010a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Caso voc\u00ea tenha seguido at\u00e9 aqui e observado que o cliente j\u00e1 est\u00e1 com essas op\u00e7\u00f5es ativas, mas o nome dele aparece riscado e com um bloqueio, para desbloque\u00e1-lo consulte o artigo: (Como desbloquear meu cliente para que ele volte a receber as notifica\u00e7\u00f5es?)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Primeiramente deve-se verificar no cadastro do cliente se ele autorizou o recebimento de mensagens do sistema. Caso o servi\u00e7o esteja autorizado, entre em contato com nosso suporte e informe o nome e telefone do cliente. Para verificar se ele autorizou: 1. Clique no &#8220;Menu Principal&#8221;, depois clique em &#8220;Clientes&#8221;. 2. Pesquise pelo nome ou celular [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[194,195,196,460,633,637,638,723,724],"class_list":["post-5747","post","type-post","status-publish","format-standard","hentry","category-mensagens-e-lembretes","tag-cliente-mensagens","tag-cliente-nao-recebe-mensagens-automaticas","tag-cliente-nao-recebe-notificacoes","tag-duvidas-frequentes","tag-mensagens-automaticas-nao-estrao-chegando","tag-mensagens-nao-chegam-para-cliente","tag-mensagens-nao-estao-chegando","tag-notificacao","tag-notificacoes","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meu cliente n\u00e3o recebeu notifica\u00e7\u00e3o, o que pode estar acontecendo? - PRKS App<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/site.prks.com.br\/en\/meu-cliente-nao-recebeu-notificacao-o-que-pode-estar-acontecendo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meu cliente n\u00e3o recebeu notifica\u00e7\u00e3o, o que pode estar acontecendo? - PRKS App\" \/>\n<meta property=\"og:description\" content=\"Primeiramente deve-se verificar no cadastro do cliente se ele autorizou o recebimento de mensagens do sistema. Caso o servi\u00e7o esteja autorizado, entre em contato com nosso suporte e informe o nome e telefone do cliente. Para verificar se ele autorizou: 1. Clique no &#8220;Menu Principal&#8221;, depois clique em &#8220;Clientes&#8221;. 2. 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